Amanda Campbell
Chief Executive Officer and Deputy Ombudsman
Parliamentary and Health Service Ombudsman
- Decisions in good faith: Driving accountability and examining the application of legal sanction in the context of systemic pressure and human factors, which underpin medical errors;
- Professional Resilience: Reducing professional anxiety and creating an open culture where HCP’s can learn from reflective practice, to drive improvements in patient care;
- Non-defensive healthcare: Talking candidly about everything that contributes to patient harm and wining the confidence of patients and their families in need of redress and healthcare professionals.
