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Susan Goldsmith

Chief Operating Officer and Deputy Chief Executive
General Medical Council

Susan helps us meet the challenges we face and deliver our corporate strategy aims. And she brings significant change and transformation experience to the Senior Management team. Susan joined us in October 2014 from British Airports Authority. She was Operations Director with responsibility for Heathrow Terminal 5. Susan has also held senior roles with East Coast Trains and National Express group. And she is a qualified chartered accountant.

  • Decisions in good faith: Driving accountability and examining the application of legal sanction in the context of systemic pressure and human factors, which underpin medical errors;
  • Professional Resilience: Reducing professional anxiety and creating an open culture where HCP’s can learn from reflective practice, to drive improvements in patient care;
  • Non-defensive healthcare: Talking candidly about everything that contributes to patient harm and wining the confidence of patients and their families in need of redress and healthcare professionals.